This Refund Policy explains the terms under which SNS Teknology ("we", "us"), the authorised reseller of progeCAD software in India, will consider refund requests for progeCAD Professional license purchases made through progecad.in.
1. Free Trial First
Because progeCAD offers a free, fully-functional 30-day trial, we strongly encourage every customer to evaluate the software before purchasing. This lets you confirm compatibility with your drawings, workflow and hardware before committing to a license.
2. Eligibility for a Refund
A refund may be considered, at our discretion, if:
- The request is made within 7 calendar days of the original purchase date; and
- The license/activation has not been used beyond reasonable evaluation; and
- The serial number or authorization code has not been shared, resold or activated on more devices than the license permits.
3. Non-Refundable Situations
- License upgrades applied to an existing, previously-purchased serial number.
- Corporate (One Site / Country) licenses once any seat has been activated.
- Requests made after 7 calendar days of purchase.
- Change of mind after extended productive use of the software.
4. How to Request a Refund
Email support@progecadindia.co.in with your order/invoice number, the registered email address used at purchase, and the reason for your request. We will review each case individually and respond within 5 business days.
5. Refund Processing
Approved refunds are issued to the original payment method (bank transfer or the card/UPI account used at checkout) within 10–15 business days of approval. Any bank or payment-gateway charges already incurred are non-refundable.
6. Contact Us
For any questions about this policy, please reach out via our Contact page or call +91-8080990122.
This policy was last updated in 2026 and may be revised from time to time. Continued use of our services after a revision constitutes acceptance of the updated policy.